policies

Wicked Witch Productions LLC
email info@wickedwitchprod.com or call/text 848.628.4585

TERMS AND CONDITIONS

By shopping with Wicked Witch Productions (or its affiliates), you are agreeing with all terms and conditions listed on this website/online store.  You agree that the laws of the State of New Jersey will govern these terms and conditions of use and dispute of any sort that might arise between you and our companies.

PRIVACY POLICY

We DO NOT share any personal information with third parties.  We may send an email blast a couple times a year if we have anything newsworthy to share!

REFUNDS/RETURNS/EXCHANGES

We do not accept returns or exchanges due to the personal and/or handmade nature of our products.

We do not accept returns or issue refunds on custom orders.  All orders must be paid in full prior to processing.

If something is wrong with your order due to an error on our part (wrong or missing item, etc.), please notify us within 3 days of receipt, and we will do our best to rectify it satisfactorily for all involved.

If your package arrives open or damaged, please DO NOT throw out packaging.  For us to file an insurance claim, we need the original packaging and photos.  Please let us know within 48 hours so we can take the appropriate steps to rectify.

Some body products containing fragrance oil with vanillin will turn brown.  This does not affect the product and it is still safe to use.  We try to use less that 1% vanillin in all body products, but some scents are just too good 😊

PAYMENT

All payments are do at the time of order.

SHIPPING

All orders are shipped priority mail and tracking is provided once packaged and shipping labels are created.

Most orders are ready to ship from stock, some are made to order. If you have a need by date, please let us know at time of order.

We currently ship to the US only.  If you are outside of the US and want to try our products, please email or call the shop.

DELIVERY / LOCAL PICK UP

If you are in the Union County NJ area and would like to schedule pickup or local delivery, please call the shop to make arrangements.  If you are attending one of our shows and would like to pick up, please make arrangements.

In either of these instances, payment still needs to be made in full at time of order.

WHOLESALE ORDERS

If you have a Brick and Mortar shop within the United States and are interested in carrying our products or would like something private labelled for your shop, please email us or call the studio.

CUSTOM ORDERS

In a product world with so many variables, we LOVE custom orders.  Please call or email the studio and let’s talk details!  With 30 years in the business of making things to make people happy, I rarely say no or I can’t do that.

GIFT CERTIFICATES/GIFT BASKETS/PARTY FAVORS

Gift Certificates are available in $25 increments on the website.

To create a custom gift basket or themed party favors, please email us or call the studio.

If you need to add a gift card or note, we will gladly add one.  Please email us the information.

SCENTED PRODUCTS

Fragrance is a funny thing…we want you to love our products and the scents that you choose, but scents and preferences are subjective.  I have made a lot of products out of my comfort zone, because they sell, but aren’t my personal favorites.  We try to make our descriptions as thorough as possible, but in the end, may not be someone’s choice.  That said, we suggest trying one (or some) or our sampler packages.

REVIEWS | FEEDBACK

I love to know what you think!  Feel free to message or leave a review on our social media.

Please call or email the studio with any questions, we do our best to answer all inquiries asap.